Apple iPhone owners a nice surprise

Apple iPhone owners a nice surprise

They want Apple to offer free battery replacements and refund customers who purchased new iPhones in order to benefit from maximum performance. In a report from The Wall Street Journal (via AppleInsider), US Senator John Thune has sent a letter to Apple's CEO Tim Cook, asking him about the controversy and also what the company's policies are with regards to the iPhone slowdown.

It said: "We have never - and would never - do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades".

Marco Bisa of the Zurich police office said staff "responded well and correctly" by sprinkling quartz sand on the overheating battery to contain the smoke, then opening ventilation systems to release it. But since there was no detailed disclosure from Apple at the time, users wouldn't have known that a software update would purposefully slow down their devices. Meanwhile, over 30 class action lawsuits have sprung up in the United States in the wake of the debacle. Bloggers and technology pundits criticized Apple for not disclosing the practice sooner, and the company apologized late last month, saying it would slash the costs for some iPhone battery replacements from $79 to $29.

Apple has not yet commented on the incident. Apple also announced it would lower the price of replacement batteries.

As if Apple doesn't have enough on its plate, the French government is after it too. In response to the company's statement that it would never degrade performance to drive replacement purchases, one user on Apple's support forums yesterday wrote, "You mean like making it very hard for people of average technical skill almost impossible to replace the battery and not using a generic battery form factor?"

As Apple works to win back customer trust, the company is expected to take a financial hit.

"Apple's proposed solutions have prompted additional criticism from some customers, particularly its decision not to provide free replacement batteries", Thune wrote.

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