Uber charged rider $18000 to go 11 miles

Uber charged rider $18000 to go 11 miles

However, the ride cost him $18,518.50 CAD ($ 14,422 USD) instead of $12-13 ($9-10 USD). Reading that the trip clocked in at $18,518.50 CAD - $14,376.47 in United States dollars - he was sure it was a glitch.

He says he unsuccessfully tried to contact Uber, but received a call the next day, wherein an Uber rep informed him that the charge was right. Still, the spectacularly high surge pricing was apparently the result of a glitch, and his credit card took a hit equivalent to charging a brand new Honda Fit. A customer support officer reportedly told him: "I can confirm that based on the pickup and drop-off locations of the trip you took, this fare is correct".

The customer posted a screenshot of the bill amount and distance travelled on his social media account.

The company's arrival in Toronto marks the first time it has expanded outside the US.


"We sincerely apologize to this rider for his experience", a spokesperson for the company told SFGATE. So Uber basically charged someone so much, they could have bought a auto and become an Uber driver.

In a statement following the attacks, Uber said: "As soon as we heard about the incident we immediately suspended dynamic pricing all around the area of the attacks - and shortly afterwards across the whole of central London - just as we did following the attacks in Manchester and Westminster". "We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred".

The building that houses the headquarters of Uber in San Francisco is shown on Wednesday, June 21, 2017.

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